TimeWise Error Messages
For answers to frequently asked questions about TimeWise, go to the TimeWise Frequently Asked Questions page.
Tried everything and still need our help? Consider a TimeWise support plan.
General notes on error messages
Some error messages appear centered in a box with the choice to Cancel or Ignore. After you have read the message, choose Cancel to leave TimeWise, unless instructed by this documentation or our technical support staff to choose Ignore. If you choose Ignore, you are essentially telling TimeWise to continue even though something is wrong... kind of like running a red light: you may get away unharmed, or you could get really damage something.
If you do not find the error message you seek here, look in the Error Messages--Additional help topic.
Sometimes TimeWise can fix a problem automatically, in which you also have the choice to Retry, so you can attempt to continue from where you were.
Whenever you wish to turn off your computer, always leave TimeWise first, if possible. By turning off your computer with TimeWise running, you risk damaging your information files.
Some error messages originate from Windows or the Mac OS. For these, you can
consult your operating system documentation for additional information.
See Other Error Messages.
Arial Bold Font Not Available
The Arial Bold TrueType font is not available. Many TimeWise screens will not display properly (for example, the opening screen may have words extending beyond the right edge of its rectangle), and Position Is Off The Screen error messages may result, due to your computer substituting a larger font for missing Arial fonts.
In Windows 3.x, click Fonts in the Control Panel group, and Add the fonts Arial and Arial Bold if they are not already installed. If the fonts do appear in the list, they may be damaged and must be reinstalled from the Windows distribution disks.
In Windows 95, 98, NT or ME, use the Fonts Control Panel to add the fonts if they are not already installed. If they are already installed, try removing and reinstalling them. If you wish to try to remove and reinstall the Arial fonts, and you cannot delete them through the Control Panel, instead edit the registry REG.DAT file to remove them (after carefully backing up your Registry first... if you are not familiar with editing the Registry then have an expert do this for you instead).
In Windows 2000, or XP, simply drag the fonts into the Fonts folder (which is found in the Windows folder (Windows XP) or the Winnt folder (Windows 2000).
On a Macintosh, reinstall TimeWise. For detailed instructions on installing fonts, refer to your operating system documentation.
This suggests Windows cannot find a program file.
If launching TimeWise from a Command Prompt or batch file, it is possible that you have misspelled a command or are not in the current drive. Try typing these commands from a command prompt:
C: (assumes TimeWise is on drive C)
CD\TIMEWISE (assumes TimeWise is installed in directory
TIMEWISE)
and press Enter at the end of each line. Then try to launch TimeWise again.
If this does not work, TimeWise is likely not installed properly on your hard disk. Run INSTALL again.
If this message appears while using the Backup command, your computer's COMSPEC setting may not be configured properly. Consult your Windows documentation for more information.
The operating system has returned an error to TimeWise
indicating that the new file cannot be created. The inability to
create a new file is usually the result of a full disk or folder,
entry of an invalid file name, or not having the proper
requirements needed to access the folder which is to contain the
file.
Cannot locate desired version of FoxPro
TimeWise for Windows cannot find the file FOXW2600.ESL. Re-install TimeWise to fix this problem.
These files are normally in the directory in which you
installed TimeWise. On a network, the network administrator may
have relocated these files to another directory or local hard
drive, indicating in the CONFIG.FP file (CONFIG.FPW file in
TimeWise for Windows, CONFIG.FPM in TimeWise for Macintosh) where
TimeWise is to find them.
Cannot open configuration file
TimeWise found its CONFIG.FPW (Windows) or CONFIG.FPM
(Macintosh) file but did not have the proper rights to open
it.
Cannot open file
The operating system has returned an error to TimeWise
indicating that the file cannot be opened. The inability to open
a file is usually the result of attempting to open a file which
does not exist, entry of an invalid file name, or not having the
proper permission needed to access the file.
Cannot locate FoxPro support library
On Windows 95, 98, ME, or NT, if launching
from a shortcut, check that the Shortcut section
of the
Properties icon has Target
and Start In set to the drive and directory that contains
TimeWise (or, in an advanced setup, the local drive
that contains
the FOXW260A.ESL file).
Cannot locate selected database
This message suggests that an information file is missing or corrupt. You can repair database files with a utility program such as Norton Disk Doctor or PC Tools' FILEFIX. If that does not help, restore from your most recent Backup Set using Backup (from the Tools menu) or TWUNZIP, thus losing all activity since then. Then restart TimeWise and try the same operation again.
If you are considering restoring only one file (since only one
file has trouble), don't! Information files are synchronized: if
you restore only one file, databases may no longer correspond,
which can lead to a worse situation.
Cannot open file
This message suggests that a program file has disappeared or become so damaged that TimeWise cannot recognize it. Back up your information using Backup (from the Tools menu) or TWZIP and then run INSTALL to reinstall TimeWise. Running INSTALL does not affect any existing information, unless you specifically instruct INSTALL to replace it.
On a NetWare network, this can be caused by SHARE.EXE being
loaded in the AUTOEXEC.BAT file. Try removing SHARE.EXE and see
if the problem goes away. If that solves the problem, and you
need SHARE for some other program, try increasing the value of
SHARE's L and F parameters.
Cannot open file \TIMEWISE\SBT\...
This message suggests TimeWise is having trouble locating or using an SBT file.
Reindex Files in SBT.
Cannot update the cursor
This message indicates that some information files are wrongly marked read only. Make sure that all files that end in .dbf and .dbt are marked read only. To be thorough, the following series of commands can be typed at a Command Prompt to make sure that only those files that should be marked as read only are marked as such, and this is only necessary on a multiuser installation: on a single user installation, you can more conveniently uncheck the Read Only attribute for all files.
ATTRIB -R C:\TIMEWISE\*.* (assumes C:\TIMEWISE)
ATTRIB +R C:\TIMEWISE\*.EXE
ATTRIB +R C:\TIMEWISE\*.ES?
ATTRIB +R C:\TIMEWISE\*.BAT
ATTRIB +R C:\TIMEWISE\*.COM
ATTRIB +R C:\TIMEWISE\CONFIG.FP?
ATTRIB +R C:\TIMEWISE\*.BMP
ATTRIB +R C:\TIMEWISE\*.LB?
ATTRIB +R C:\TIMEWISE\*.DLL
ATTRIB +R C:\TIMEWISE\TWHELP.*
ATTRIB +R C:\TIMEWISE\TWUSER.*
Cannot write to a read only file
If this message occurs when adding or updating client profiles in an installation
that is linked to SBT, this indicates that the user does not have access rights
to the SBT folder in the TimeWise folder.
Can't find ESO file
A file with the extension ESO is not available. Reinstall TimeWise.
COLORSET RESOURCE NOT FOUND
This error suggests that the file TWUSER.DBF is not available. Re-install TimeWise to fix this problem.
This error can occur if the TWUSER.DBF does not have a read only attribute.
To fix the problem in Windows or DOS, type this command at a
DOS prompt:
ATTRIB +R C:\TIMEWISE\TWUSER.DBF
(This example assumes that TimeWise is in the directory TIMEWISE on drive C
and that the Windows\Command folder is in the directory path.)
To fix this problem on a Macintosh network, select TWUSER.DBF in the Finder, select Get Info and check the Locked checkbox.
It is possible on a network that a network administrator will
have relocated the TWUSER.DBF for a particular user by setting up
a separate CONFIG.FP file (CONFIG.FPW for TimeWise for Windows,
CONFIG.FPM in TimeWise for Macintosh) for that user. For more
details on this, consult the Speeding Up TimeWise help topic.
Could not allocate segment
Refer to Not Enough Memory.
You have found a bug in our software. Please contact David
Berman Developments Technical Support.
Database is not ordered
Database operation invalid while indexing
Choose Ignore, and then immediately perform First
Aid (from the Tools menu, launch First Aid from the
Windows or Macintosh
desktop, or type FIRSTAID at a Command Prompt).
Disk full
If this message appears, you are out of room on your hard disk. TimeWise was trying to write some information and had nowhere to put it. Clear at least one megabyte of additional space on your hard disk and start TimeWise again.
Divide by zero error
This message appears when launching TimeWise for Windows
version 6 release B11 or earlier on some brands of Pentium
processors of speeds 333MHz or faster. To fix the problem, update
TimeWise for Windows to version 6 release B12 or greater. If you
are running TimeWise for Windows version 5 or earlier, you must
upgrade to version 6. If you are running version 6, you can get a
free updater to the most recent release at our patch page.
Division by 0
You have found a bug in TimeWise. Please contact David Berman Developments Technical Support.
This usually indicates a corrupt database file. Restore from
your latest backup.
Error in label field definition
An invalid expression was encountered in a LABEL file (.LBL).
This message indicates that a file has a "read only" attribute
(on a Macintosh, this is instead known as "locked")
that should not. On a network, this message
appears if more than one user attempt to use a single user
version of TimeWise simultaneously (you must have a multiuser
version of TimeWise to concurrently use the program on more than
one network station.)
File does not exist
If you see this message under Windows 95, 98, ME,
or NT followed by the
message "You cannot proceed TimeWise cannot find
the file NET2.TXT"
on a networked installation this likely indicates an
illegal use of UNC. If using Windows 95, 98, ME, or
NT
built-in
peer-to-peer
networking, you cannot always directly reference the
networked drives using UNC (universal naming convention).
For example, \\server\c\TimeWise\timeww.exe
will not work as a pointer where server is the name
of the computer and c is the name of the drive
where TimeWise shared files are located. Instead, your
network administrator must map the shared drive to
a letter and then use
the drive letter to access the shared directory. In
this example, you would map \\server\c to local drive
E: and then specify
E:\TimeWise\timeww.exe as the location of TimeWise
in the
TimeWise icon.
File in use by another
This message suggests you are trying to use a single-user
TimeWise license in a multiuser environment, possibly due to
upgrading a multiuser license with a single-user upgrade. This
can also occur if running on a computer where SHARE is loaded
when it should not be (if it must be loaded, try setting the F
parameter to at least 5120 and the L parameter to at least
500).
File ["<file>"] does not exist
The file you have specified does not exist.
File is in use by another
An attempt was made to use a file which is being used by
another user in a multiuser system.
File is in use
An attempt was made to use a file which is currently open.
File is read only
An attempt was made to write to a read only file (or "locked"
on Macintosh).
File not open
An attempt was made to read from or write to a file which is
not currently open.
File read error
An error was returned by the operating system while TimeWise
was attempting to read a file.
File write error
An error was returned by the operating system while TimeWise
was attempting to write to a file. Most often, this error is the
result of an attempt to write to a write-protected disk.
FOXUSER file is invalid
Your TWUSER.DBF or TWUSER.FPT file has been corrupted. Reinstall TimeWise.
Please refer to the General Protection Fault help topic in the
context-sensitive help from the TimeWise Help menu for more
information on this message.
Choose Ignore, and then immediately perform First
Aid (from the Tools menu, launch First Aid from the
Windows or Macintosh
desktop, or type FIRSTAID at a Command Prompt).
Insufficient memory (TimeWise for Macintosh)
If you see this message, increase the memory allocation for TimeWise by selecting the "TimeWise" (or "TimeWise for PPC" if you are using a Power Macintosh) icon in the TimeWise:Resource folder, then select Get Info from the Finder File menu. Increase the Preferred Memory allocation in increments of 1000 K until the message stops appearing or you reach 9000 K.
If you reach 9000 K, and the message is still appearing, try these other remedies:
1. Open the Control Panel and select Monitors. Be sure the number of colors is set to 256 or 16. A setting greater than 256 colors can cause the "Insufficient memory" error message in TimeWise on some machines.
2. Be sure that enough memory is available to applications on your computer. Choose the "About this Macintosh" menu option to check the amount of memory used by the system software. If you're using a Power Macintosh, be sure to turn off Modern Memory Manager and restart the Macintosh. You may need to remove unneeded fonts, sounds, or extensions from the System and Extensions folders.
3. Turn on Virtual Memory. The Macintosh will use some of your
free hard drive space as extra memory. Overall performance
may decrease, but the additional memory may make it possible to run
TimeWise. It may also be necessary to close other applications
prior to running TimeWise for Macintosh.
Insufficient memory (TimeWise for Windows)
This error message originates from Windows: consult your operating system documentation for additional information.
Use the MEM command to learn how much RAM is available.
If you cannot launch TimeWise because of a lack of memory, and
you need to back up TimeWise information, type these commands at
a DOS prompt:
C:
CD\TIMEWISE
TWZIP (assuming TimeWise is on hard disk C, directory
TIMEWISE)
If the message appeared while Restoring, the Restore was not
successful. To restore, place the last disk of the Backup Set in
disk drive A and type
C:
CD\TIMEWISE
TWUNZIP (assuming TimeWise is on disk C, directory TIMEWISE)
Internal error: Too many characters in report
The total size of all the headings and expressions defined for the report in Design Memorized Report is too large.
Invalid directory
Try installing TimeWise in another directory or drive.
Invalid index number
Choose Ignore, and then immediately perform First
Aid (from the Tools menu, launch First Aid from the
Windows or Macintosh
desktop, or type FIRSTAID at a Command Prompt).
Invalid keyboard macro file format
An attempt has been made to use a keyboard macro file with
invalid data.
Invalid or missing EXE file
An EXE either is corrupted or there is not sufficient network rights to use it. Reinstall TimeWise (you can reinstall TimeWise over your existing data without losing any data...and the process will rewrite all your EXE files making sure they are all healthy).
If you get this message while trying to launch TimeWise on a network workstation,
it is possible that TimeWise is having trouble resolving the UNC path to the
file Timeww.exe on the server. Try mapping the TimeWise folder on the server
as a drive letter on the workstation, then launching timeww.exe from there through
that path. (for instance, you may end up with more success launching TimeWise
as "H:\timeww.exe" or "H:\TimeWise\timeww.exe" rather than
trying to launch it as "\\server\c:\TimeWise\timeww.exe").
Invalid path or file name
You've attempted to execute a TimeWise command that contains
an invalid path or file name.
Invalid printer redirection
Refer to Printer Not Ready.
I/O operation failure
DOS or Windows is unable to perform a file or hardware
operation.
It seems unlikely that it is really January 1, 1980, as reported by this computer. The most recent job was started on February 1, 2004. You may corrupt data if you use TimeWise with the wrong date!
This message indicates that TimeWise suspects the date that the computer is using is incorrect. If you agree that it is incorrect, refer to the problem discussion "TimeWise is suggesting ridiculous dates" in the Problems Without Error Messages help topic.
An attempt has been made to play a macro that does not
exist.
MEMO file is invalid/missing
This message indicates that an information file with the extension FPT or DBT has become corrupt, cannot be found or is missing. Restore from your most recent backup.
If restoring from a backup is undesirable, you may be able to fix a damage memo file by following this procedure:
First determine which file is involved. You can isolate which file is involved by using First Aid from the Tools menu to invoke the error message, and note which information file was being re-organized when the message appears.
"Re-organizing jobs" indicates the ASSIGN database.
"Re-organizing the archive" archive indicates the ARCHIVE
database.
"Re-organizing client information" indicates the CLIENTS
database.
"Re-organizing forms" indicates the FORM database.
"Re-organizing vendor information" indicates the VENDORS
database.
Now, backup your TimeWise data before proceeding.
Then launch TimeTool™. In the window type these commands very
carefully (this example assumes we are using ASSIGN...substitute
the database name above as appropriate)
CLOSE ALL
SET DELE OFF
USE ASSIGN
COPY TO ASSIGNX
CLOSE ALL
COPY FILE ASSIGNX.DBF TO ASSIGN.DBF
COPY FILE ASSIGNX.FPT TO ASSIGN.FPT
DELETE FILE ASSIGNX.DBF
DELETE FILE ASSIGNX.FPT
QUIT
Then launch TimeWise again, and select First Aid. If the
message does not appear during First Aid, then the file has been
fixed.
Memory variable file is invalid
If this message appears when starting TimeWise or TimeTool™, it
indicates corrupt TWUSER.* files. Choose Cancel, leave the
program, then re-install TimeWise from your most recent
distribution set.
Missing Expression
If this message appears when launching TimeWise, it likely indicates a damaged PREF.DBF file, especially if you had just been modifying that file using TimeTool™ to some advanced tinkering. A blank record in the PREF.DBF file could be the culprit...any record that does not exactly comply with what TimeWise expects will cause this message. If you do get such a message, carefully fix PREF.DBF if you are capable or go back to the backup version of the file you made before attempting to modify it.
If you are an advanced computer user and wish to
attempt to avoid having to entirely restore from
your last backup, consider
this additional information. Since PREF.DBF contains
your preferences, this file can typically be restored
independently of
other TimeWise files without causing any trouble (of
course, this assumes that PREF.DBF is the only damaged
file). You can
selectively restore it from the backup made with the
TimeWise for Windows Backup command
by using PKUNZIP to
restore just the PREF.DBF file from the TIMEWISE.ZIP
file that the Backup command creates. Since you likely
do not change your
Preferences every day, there is a high likelihood that
you can take this approach and not have lost any
information. After
restoring the one file, use the Preferences Wizard
in TimeWise to walk through the Preferences and confirm
that they look okay. If
you do not have a backup of the file, you can attempt
to hand-fix the PREF.DBF using TimeTool™, removing
any obvious corruption
while comparing the file's structure to the original
PREF.DBF file that is located in the ORIGINAL folder
of your TimeWise
folder (on the Macintosh, the Original folder in the
Resouce
folder of your TimeWise folder).
Missing operand
An operator that requires two operands was used
without the
second operand, for example "? (13+4)/".
There are a number of different Network Delay messages. They
are fully explained in the Networks help topic: select that
topic, then search for the phrase Network Delay.
Network violation
This message appears when trying to run a multiuser version of TimeWise with network software that demands that certain TimeWise files have a read only (locked on Macintosh), shareable status. Achieve this with command prompt ATTRIB command. All other files should be read/write, shareable. Type these commands at a Command Prompt:
ATTRIB -R C:\TIMEWISE\*.* (assumes C:\TIMEWISE)
ATTRIB +R C:\TIMEWISE\*.EXE
ATTRIB +R C:\TIMEWISE\*.ES?
ATTRIB +R C:\TIMEWISE\*.BAT
ATTRIB +R C:\TIMEWISE\*.COM
ATTRIB +R C:\TIMEWISE\CONFIG.FP?
ATTRIB +R C:\TIMEWISE\*.BMP
ATTRIB +R C:\TIMEWISE\*.LB?
ATTRIB +R C:\TIMEWISE\TWHELP.*
ATTRIB +R C:\TIMEWISE\TWUSER.*
If the message persists, consult your operating system
documentation for more information.
No database in USE
A database was not in use at the time TimeWise attempted to
use one. Call TimeWise Technical Support.
No parameter statement found
This error occurs if you try to launch TimeWise
with an illegal parameter on the command line. For
example, if you type
TIMEWISE BANANA at a Command Prompt or have set such
parameters on the Cmd Line option of a Windows icon,
the parameter
BANANA means
nothing to TimeWise.
Not a character expression
This error appearing when launching TimeWise indicates a
corrupt PREF.DBF file. Restore from your most recent backup, or
just of this file (this file can be restored without affecting
any other TimeWise files...it contains almost all of your
preferences, so restoring an older version will mean that you
will have simply lost any changes to preferences that have
occurred since the file was backed up).
Not enough disk space for G:\86569984.TMP
This message suggests that you have run out of space on the
drive where TimeWise stores temporary files: usually the drive
where TimeWise is installed. If you modified the CONFIG.FPW file
(TimeWise for Windows) or CONFIG.FPM file (TimeWise for
Macintosh) to reassign where temporary files reside, it could
refer to a local hard drive or RAM drive. Choose Cancel and free
some space.
Not enough memory to USE DATABASE
Refer to Insufficient Memory.
Not a database file
The file that TimeWise is attempting to use contains an
improper header, probably indicating file corruption. Restore
from your most recent Backup Set.
Not a numeric expression
An attempt was made to use the SUM command on a non-numeric
field.
Not enough disk space for "<file name>"
The operating system has returned an error to TimeWise
indicating that there is no room on the disk to contain the data
from the latest WRITE command. This is also erroneously returned
under certain versions of Novell when you try to extend a file
that has no owner.
On a network, TimeWise does not allow the same user logged
onto more than one session at a time. If a session ends
unexpectedly (such as due to turning off a computer without
leaving TimeWise first), the record of logged on users becomes
inaccurate. Correct this with the First Aid command.
Open error in XXXXXXXXXX:XXXXXXXXXXXXXXX; YYYYYYYY.YYY DOS nn
If this message (recognizable by the letters DOS followed by two digits at the extreme right) occurs predictably, then the value of nn suggests the nature of the problem:
3 Cannot find a directory YYYYYYY (such as INVOICE) that
should exist
32 Sharing violation (someone else is using the file you have
requested)
33 Lock violation (someone else is using the file record you have
requested)
36 Sharing buffer overflow
50 Network request not supported
51 Remote computer not listening
52 Duplicate name on network
53 Network name not found
54 Network busy
56 Network BIOS command list exceeded
57 Network adapter hardware error
58 Incorrect response from network
59 Unexpected network error
60 Incompatible remote adapter
61 Print queue full
62 Not enough space for print file
63 Print file deleted (not enough space)
64 Network name deleted
65 Access denied to the file YYYYYYYY.YYY
66 Network device type incorrect
67 Network name not found
68 Network name limit exceeded
69 Network BIOS session limit exceeded
70 Temporarily paused
71 Network request not accepted
72 Print or disk redirection paused
88 Network device fault
OS/x86: Cannot find operating system kernel
On a network, this suggests that the file FOXD250A.ESO or FOXDX25A.ESO is not marked as read only, as it should be.
This message can be caused by a TrueType font that TimeWise assumes is present in the operating system not being available, typically Arial or Arial Bold. If so, the computer substitutes another font for the missing font, and if the missing font is larger there is not enough room in the window to display the message TimeWise is attempting to display, thus causing the error. See the message Arial Bold font not available above for additional details.
In Windows, another possible cause of this message is a
problem with the video driver installed on your computer. To test
for this, try resetting the video driver to standard VGA and see
if the message goes away. If the message goes away, the problem
is related to the video driver. Check with the manufacturer to
see if an updated driver is available...this may remedy the
problem. If not, contact TimeWise Technical Support.
Printer not ready
This error can occur anytime in the printing process when TimeWise is unable to send information to the printer.
This can be due to the printer being off, out of paper, not on-line or not properly connected. A problem with a print spooling program that is running concurrently can cause this message as well.
If this message appears regarding a network printer, read the section Printing On A Network in the Appendix B, Specific Installations.
The printer device specified is currently not accessible or the printer is timing out. The TIME parameter in the CONFIG.FPW (TimeWise for Windows) or CONFIG.FPM (TimeWise for Macintosh) file may need to be increased. If this occurs while an invoice or estimate is being drafted, the INVOICE folder of the TimeWise folder is likely missing.
TimeWise offers to Retry. If you choose Retry, TimeWise tries to send information to the printer. If you choose Ignore, the entire print operation is cancelled and you continue from where you were before making the request.
If the message appears while TimeWise is drafting an invoice or estimate (not printing, but drafting), it suggests that the INVOICE directory that should be in your TimeWise directory cannot be found.
If the message appears while TimeWise is in the midst of
creating an editable report, it suggests a technical problem with
your hard disk. The printer is fine but the hard disk requires
servicing.
Program too large
Refer to Run/! Command Failed.
Program too large
The program which TimeWise is attempting to load will not fit
into memory. The largest program TimeWise can load is one
containing 65,000 bytes.
A key field of the database in use has been modified without
the index having been active. To correct this, perform First
Aid.
Record is out of range
The record which you are attempting to access is beyond the
actual number of records contained in the current database. This
could indicate a corrupt information file. Perform First Aid. If
that doesn't alleviate the problem, reinstall TimeWise.
Recursive macro definition
You have created a macro which breaks a rule regarding
referring to other macros.
Re-organizing...
This is not necessarily a problem. It is caused by either TimeWise detecting a corrupt index file or TimeWise not finding an index file that should exist.
When this happens, TimeWise displays the message and proceeds to recreate the index or indexes. You need not intervene: TimeWise continues after recreating the index.
The first time you launch TimeWise after running INSTALL, this message appears as TimeWise rebuilds index files.
Note that this does not take care of all the possible problems
associated with corrupt index files. A corrupt index file may not
cause an error message, though information files will not act as
expected. Performing First Aid (from the Tools menu) fixes all
corrupted index files.
Report file invalid
A report description contains an error.
Resource Manager internal consistency error
This indicates a possible memory conflict. If using TimeWise
for Windows or TimeSave for Windows, try loading Windows with the
parameter /D:SVXF on the WIN command line. If your autoexec.bat
file does not have a WIN line already, then add the line WIN
/D:SVXF to your autoexec.bat file. If you do not have an
autoexec.bat file already then create a text file called
autoexec.bat and put this one line in it and put in the root
directory of drive C.
Run/! command failed
This error occurs when TimeWise cannot run an external program required to perform the desired activity. Besides TimeWise having not performed the requested command, everything else is OK.
This message suggests a shortage of available memory. It is likely that other programs loaded into memory before running TimeWise are using so much RAM that TimeWise does not have enough. Re-start your computer and try again.
Another possible memory hog is the CONFIG.SYS file in the root directory of the hard disk running Windows 3.x. It likely contains a line that reads BUFFERS = 8 or another number. If this number is high, it consumes more conventional memory. Therefore, a potential solution is to reduce this number.
Another possible cause is the environment variable COMSPEC. If it is not set properly, TimeWise cannot carry out command prompt commands properly, as it cannot find and load COMMAND.COM .
If this error occurs during Backup, TimeWise does not switch
from Backup Set A to B or vice versa since the Backup was
unsuccessful.
Re-install TimeWise.
Sector not found
There is a physical problem in using your hard disk or floppy
disk drive. Consult your computer dealer for assistance. TimeWise
offers to Retry. If you choose Retry, TimeWise tries again,
continuing operation from where you were when the message
appeared. If you choose Cancel, TimeWise forces you to leave the
program. Do not choose Ignore, as information could become
damaged.
Sharing violation reading Drive C
This message suggests that a multiuser edition of TimeWise is not installed properly. The trial edition is not a multiuser edition.
On a peer-to-peer network, such as LANtastic or Windows For Workgroups, this message suggests that the Network Install option was not selected during installation of TimeWise. If installing on a server drive, you must choose Network Install, even if you do not intend to use TimeWise on more than one station. Also, make sure SHARE is installed properly.
On a server-based network, such as NetWare, this message
suggests more than one station using TimeWise when files that
should have shareable attributes do not. On NetWare, use the FLAG
command with an S parameter to achieve this. For example:
FLAG F:\TIMEWISE\*.* S
Make the directory shareable with the FLAGDIR command:
FLAGDIR F:\TIMEWISE S
It can also be caused by SHARE being loaded when it should not be. Try removing SHARE. If that proves to be the problem, and you must have SHARE loaded, try increasing the L and F parameters of SHARE.
One other possible cause of this message is that
if you are using Microsoft FoxPro or another program
that has been compiled
with Microsoft FoxPro, and because of this you have
a FOXCFG environment variable set that is pointing
to another CONFIG.FPW
file specific to the other program, TimeWise will be
looking at this CONFIG.FPW file rather than it's
own. This can cause a number
of problems. You must find a way to have each program
access it's own CONFIG.FPW file... if it is not obvious
to you how to achieve
this, please contact our Technical Support.
Since XXXXXX cannot be found in ARCUST01.DBF, SBT's records cannot be updated
This message shows TimeWise cannot find an SBT customer
associated with the TimeWise client. If you do not see this
message and TimeWise offers a printed report during Open Client
Profile, either the ARCUST01.DBF file in the SBT directory is
missing (a problem worth investigating) or the Bookkeeper is not
set to SBT in Financial Preferences.
Someone Else Is Using TimeWise
According to the program's records, someone else on the
network is still using TimeWise, which is not allowed when using
the Backup command. If this is inaccurate, perform First Aid to
correct the user record.
Syntax Error
This message can indicate a corrupt PREF.DBF file, which is the file that contains your preferences, especially if it appears upon launching TimeWise. Restore from your most recent backup.
If you are an advanced computer user and wish to
attempt to avoid having to entirely restore from
your most recent backup,
consider this additional information. Since PREF.DBF
contains your preferences, this file can typically
be restored
independently of other TimeWise files without causing
any trouble (of course, this assumes that PREF.DBF
is the only damaged file).
You can selectively restore it from a backup made with
the TimeWise for Windows Backup
command by using
PKUNZIP to restore just the PREF.DBF file from the
TIMEWISE.ZIP file that the Backup command creates.
Since you likely do not
change your Preferences every day, there is a high
likelihood that you can take this approach and not
have lost any
information. After restoring the one file, use the
Preferences Wizard in TimeWise to walk through the
Preferences and confirm
that they look okay. If you do not have a backup of
the file, you can attempt to hand-fix the PREF.DBF
using TimeTool™, removing any
obvious corruption while comparing the file's structure
to the original PREF.DBF file that is located in
the ORIGINAL folder of
your TimeWise folder (on the Macintosh, the Original
folder in the Resouce folder of your TimeWise folder).
For diagnostic
purposes, you can choose to Ignore the message, and
see how many additional Syntax Errors result...each
one indicates a corrupt
record in PREF.DBF.
System integrity error
If this message appears while running TimeWise from Windows,
it indicates a shortage of conventional RAM, or that the F
parameter of SHARE is not large enough.
System resource exhausted
This message can appear when the operating system SHARE command is run when not on a network. Restart the machine without running SHARE, if feasible. If it is important to load SHARE for the benefit of other software, configure TimeWise as if you are using a multiuser edition.
If this message appears when choosing Help and TimeWise is
situated in a directory that is not directly off the root
directory, try moving TimeWise to a directory directly off the
root directory.
There are several possible reasons why you would see this error messages:
·A path name that exceeds the 256-character limit is being used. Move the TimeWise folder to a location that will result in a shorter path or rename the folder with a shorter name.
·The 'Setting of selected monitor' in the Monitors Control Panel is set to 'Millions' or 'Thousands' of colors. Change the number of colors to 256 or 16.
The application has quit due to an error type -192
This message indicates that the PowerPC version of TimeWise is being run on a 68K Macintosh. To remedy this, drag the TimeWise For PPC file from the TimeWise:Resources folder into the Trash and empty the Trash. If TimeWise will still not launch, run the Install program again to re-install the proper edition of TimeWise on the 68K Macintosh (Install automatically detects that the Macintosh is a 68K machine and installs the correct edition.)
It is possible that an original 68K Macintosh may
have a PowerPC board installed in it. If Install
is run while the PPC
board is active, the PPC version of TimeWise could
be undesirably installed. Therefore, if you have
a PowerPC
board installed and
there is a possibility it will be disabled at some
point, deactivate it before running Install so that
the 68K edition of
TimeWise will be installed.FoxPro.
This beta version of TimeWise has expired
This message indicates that you are using a beta version that
had an expiry date. To remedy this problem, download the latest
patch for your plat from our patch
page.
Too many files open
On NetWare, ensure that the SHELL.CFG or NET.CFG is set up and
located as described in Chapter 2, Installation, and try using
VLM drivers instead of NLM drivers.
Too many READs in effect
You may have found a bug in our software. Please
contact TimeWise Technical Support.
Too many variables open
Ensure all copies of CONFIG.FPW, or CONFIG.FPM include a setting of at least
MVCOUNT=610..
Total label width exceeds maximum allowable size
You may have found a bug in our software. Please
contact TimeWise Technical Support.
This is caused by a full folder or a permissions problem
concerning access to the temporary files folder.
Unable to locate desired version
The version of TimeWise requested is not on the
designated path specified in CONFIG.FPW (TimeWise
for Windows) or CONFIG.FPM (TimeWise
for Macintosh).
Unable to locate FoxPro support library
This message indicates that the file FOXW2600.ESL is missing.
Reinstall TimeWise for Windows.
Unrecoverable error in line nnn
This message suggests an anomaly in the INSTALL program.
Please contact us.
Use of transgressed handle
This message suggests a hardware failure of some sort.
The specified variable could not be found.
Variable NEXTASSIGN not found
Basic:
This message indicates that the file STUDIO.DBF is damaged or missing.
First, make a backup of your current TimeWise files before proceeding.
If you are using TimeWise for Windows, use the Restore option from the TimeWise
Backup command (on the Tools menu) to restore your data from your most recent
backup.
If you are using TimeWise for Macintosh, restore the file STUDIO.DBF from your
most recent backup, overwriting the STUDIO.DBF file in your TimeWise Resource
folder.
Advanced:
If you'd prefer to just restore this one file from a backup (so that you don't have to lose other data accumulated since the last time you backed up), this is feasible, however STUDIO.DBF contains certain counters which could be out of sync with the rest of your data. Therefore, if you choose this route, you may have to follow the instructions below to modify STUDIO.DBF by hand (or you can hire us to do it for you).
If you are using the Backup command in TimeWise
for Windows, it yields a file called TIMEWISE.ZIP,
which is a standard ZIP file: you can use the PKUNZIP
utility
shipped with TimeWise or any other Zip utility (such
as WinZip) to restore just the one file from your
last Backup Set. Here is how you would accomplish
that
using PKUNZIP: Put the first (and possibly only)
disk of Backup Set A in the floppy disk drive, and
then at a Command Prompt type
C:\TIMEWISE\PKUNZIP A:\TIMEWISE STUDIO.DBF
(This example assumes that TimeWise is located in C:\TIMEWISE and that the Backup
Set is on floppy drive A.)
Once you have isolated the STUDIO.DBF file from your most recent backup, read on to see if you have to hand-modify it...
STUDIO.DBF contains counters, so it is possible that since you restored from an earlier version of STUDIO.DBF that these counters will now be out of date.
You can correct these counters through TimeWise, or by using TimeTool™. To launch TimeTool™, click the TimeTool™ icon in your TimeWise folder. (in fact, if you cannot locate a recent backup containing STUDIO.DBF, you can probably use TimeTool™ to correct a current damaged copy of the file).
These are the counters in STUDIO.DBF:
Next Job Number
You can reset it to the proper number using the Next Job Number command from
the Tools menu.
Or you can set it in TimeTool™ by typing these commands:
RESTORE FROM C:\TIMEWISE\STUDIO.DBF
NEXTASSIGN=1000
SAVE TO C:\TIMEWISE\STUDIO.DBF
(This example assume TimeWise is located in C:\TIMEWISE and the Next Job Number should be 1000.)
Next Purchase Order Number
You can reset it to the correct number by simply specifying the correct number
the next time you do a purchase order.
Or you can set it in TimeTool™ by typing these commands:
RESTORE FROM C:\TIMEWISE\STUDIO.DBF
NEXTORDER="1234-5678"
SAVE TO C:\TIMEWISE\STUDIO.DBF
Other Counters
The remaining counters will take care of themselves. Thus you only need concern
yourself with them if you are using TimeTool™ to mend a damaged STUDIO.DBF. If
so, type these TimeTool™ commands to ensure that the remaining counters are fixed
if they were damaged.
RESTORE FROM C:\TIMEWISE\STUDIO.DBF
NEXTINVOIC=2
NEXTBACKUP="A"
NEXT_DATE={01/01/98}
NEXTBACKDA={01/01/98}
SAVE TO C:\TIMEWISE\STUDIO.DBF
If you get a WATCOM error when launching TimeWise for Windows,
make sure that your TimeWise folder does not have a name that is
longer than 8 characters (by default, the TimeWise folder is
called "TimeWise", however you may have chosen a longer name
during installation).
If that does not solve the problem....
In your the directory that contains TimeWise, you will find a text file called CONFIG.FPW. Using any text editor change the MEMLIMIT line to read:
MEMLIMIT = 50,2048,8192
If your network administrator has set up separate CONFIG.FPW files for each user, you will want to make the change to each one.
This line sets how much RAM is available to TimeWise...the
second number is the minimum RAM TimeWise takes while the third
is the maximum. If the problem persists, increase the second and
third numbers in increments of 1024, being careful not to exceed
the amount of available RAM in your computer.
If the problem still persists, then please try the following:
Try starting Windows with WIN /D:XVSF. (In Windows 95, add a
C:\AUTOEXEC.BAT file if one does not already exist and add this
line as the
last line of the AUTOEXEC.BAT file).
The X in the /D:XVSF option excludes the upper memory area and is equivalent to placing the command EMMExclude=A000-EFFF in the SYSTEM.INI file. If the error does not occur anymore, the problem is due to a conflict in the upper memory area. Refer to the Getting Started with Microsoft Windows manual for more information on using EMMExclude.
The V option gives the hard drive, rather than Windows 386
Enhanced mode, control over how hard disk interrupts are
processed. The S option makes the System ROM Break Point=False.
The F option turns 32-Bit Disk Access (FastDisk) off.
This message indicates that the suggested number for the new job or estimate does not follow sequentially after the last job number started. This is normal if you have just changed the next job number through the Next Number command (from the Setup menu). If this condition is a surprise, then the file ASSIGN.DBF is probably damaged and you will likely have to restore from your last Backup Set. If you would like to attempt to fix the database with some other computer program, the file in question is ASSIGN.DBF.
If this is inaccurate, then it can indicate a corrupt database
or something strange we've never seen before.
You cannot proceed because TimeWise cannot open the ASSNTIME.DBF file. You cannot proceed until all other users leave TimeWise or TimeSave.
This message typically appears on a network, when someone else
is using a TimeWise feature that must have complete control over
a certain file (which is pretty rare). It can also occur after a
network crash on any version of TimeWise where the file locking
on the network server wrongly is still reporting the file as
locked or read-only.
You cannot proceed because TimeWise cannot open the ASSIGN.DBF file. The file is in use by another user, corrupt, or accidentally read-only.
If a message like this one appears when trying to run a multiuser version of TimeWise for the first time or after a network upgrade, try this alternate installation method:
1. Install to a local hard drive on the network using the Install program.
2. Create the server directory or folder you wish to hold TimeWise.
3. Copy all files from the local hard drive to the new server directory or folder. Be sure to include all subdirectories or subfolders.
4. On a server-based network operating system, such as NetWare, all files must be marked shareable. Use the commands specific to your network to achieve this.
On NetWare, use the FLAG command with an S parameter. For example,
FLAG F:\TIMEWISE\*.* S
Make the directory or folder shareable with the FLAGDIR command:
FLAGDIR F:\TIMEWISE S
5. If using LANtastic 6, set Share Locks to 70 times the maximum number of simultaneous TimeWise and TimeSave users expected. This command is found in the Internal Share section of Server Startup Parameters in NET_MGR.
6. These files must have a read only status (or locked on a
Macintosh):
*.EXE (Windows only)
*.ES?
*.BAT (Windows only)
*.COM (Windows only)
CONFIG.FPM (Macintosh only)
CONFIG.FPW (Windows only)
*.FR?
*.BMP
*.LB?
*.DLL (Windows only)
TWHELP.*
TWUSER.*
Windows: Set the read only attribute with the Properties command in Windows or the ATTRIB +R command at a Command Prompt. All other files should be read/write. You can achieve this by launching READONLY.BAT from your TimeWise folder.
Macintosh: Use Get Info to Lock the files on the network volume.
7. Delete the files from the local folder or directory.
8. Ensure all network users that will use TimeWise have
rights to the folders or directories in which TimeWise is
installed and all its folders or subdirectories. If unsure of
whether rights are causing a problem, have the user log in as the
network supervisor and see if the problem is alleviated.
You cannot proceed because the NET.TXT file is missing.
This indicates that TimeWise cannot find a file
it needs. If the file is a system file, you must
reinstall TimeWise. If the
file is an information file, restore from your most
recent Backup Set. If the file is NET.TXT, TimeWise
likely cannot find any
files, because it is somehow looking in the wrong directory.
Check that the file is present in the TimeWise directory
using Windows Explorer, the Macintosh
Finder, or
Command Prompt commands. If it is, try installing TimeWise
in another
directory or drive.
Your TimeWise trial license has expired. Call David Berman Developments for your Unlocking Key.
This message appears after your 30 day trial license has
expired. Contact David Berman Developments (800-665-1809) or
sales@timewise.net or your authorized TimeWise reseller to
purchase an Unlocking Key for a full license to TimeWise.
Freezes
If your Windows computer often freezes when you try to launch TimeWise for Windows, try this:
Go to the Start menu of the computer that is freezing and choose Settings | Control Panels | Display | Settings | Advanced | Performance | and lower the setting from Full to None and see if that solves the problem.
If that doesn't solve it, reset the above to its original state, then try this:
Put a shortcut to the utility file c:\timewise\twstart.exe (assuming TimeWise in located on drive C in folder TimeWise) in the Startup group of the computer that is freezing, OR put a shortcut to TimeWise itself (timeww.exe) in the Startup group so that TimeWise will launch whenever you start your computer.
Wrong Country/Region
If the opening screen or About screen in TimeWise refers to the proper
region (e.g., United States), then this setting is fine. If it refers to the
wrong country, then you must use TimeTool™ to fix the problem.
Set it in TimeTool™ by typing these commands:
USE PREF.DBF
Change Region field to be the country you wish (it must be spelled exactly like
the choices on the Region screen
Other messages
Any other message that appears likely concerns the use of the printer, disk drive, or other connected device. For instance, TimeWise may want to use a device that is not ready. Examples include an open disk drive door, an unconnected printer cable, or a high-density floppy disk in a low density drive. Windows recognizes that there is a problem and issues a message identifying the device. Windows then asks:
Abort, Retry, Ignore?
Usually, you can continue your use of TimeWise by
fixing the problem and then pressing R for Retry.
For instance if your
printer was off and Windows says:
Write fault error writing device PRN Abort, Retry, Ignore
What it means to say is Where's the printer I'm supposed to talking to? You can then turn the printer on, press R, and TimeWise resumes where you left off.
If you cannot fix the problem, then press A for Abort, and restart the computer.
Never press I for Ignore or F for Fail. This could make matters worse.
If this message appears while using the Backup command,
there is a problem with either the disk drive or
the floppy disk.
Ensure the floppy disk is in the drive with the label
side up and the disk drive latch closed. Then Retry.
If the error message persists, the floppy disk could
be faulty.
To check the floppy disk, try reformatting it with
the Command Prompt FORMAT command and
try again. If that does not help, try a floppy disk
you know is healthy. If the problem persists, there
is a problem with your
disk drive. Contact your computer dealer.
If you see an error message that is not satisfactorily explained here, consult the Error Messages section of Help if possible to see if an explanation of the message appears there. Otherwise, contact us.
A printout of the display is helpful when troubleshooting. If
using TimeWise for Windows, capture a picture of the screen by
pressing Alt and PrtScreen keys at the same time, then Paste into
a word processor or a new email message. Also note what you were
doing when the problem occurred.
Network Note
If TimeWise is on a local area network, any number of unexpected messages can appear on a station that loses contact with the file server (the main computer). If you see unexplainable errors on a network station, ensure the network connection is sound, restart the station and see if the problem goes away. If the problem persists, call us.
Some error messages appear centered in a box with the choice to Cancel or Ignore. After you have read the message, choose Cancel to leave TimeWise, unless instructed by this documentation or our technical support staff to choose Ignore. If you choose Ignore, you are essentially telling TimeWise to continue even though something is wrong... kind of like running a red light: you may get away unharmed, or you could get really damage something.
If you do not find the error message you seek here, look in the Error Messages--Additional help topic of the TimeWise Help
Sometimes TimeWise can fix a problem automatically, in which you also have the choice to Retry, so you can attempt to continue from where you were.
Whenever you wish to turn off your computer, always leave TimeWise first, if possible. By turning off your computer with TimeWise running, you risk damaging your information files.
Some error messages originate from Windows or your Macintosh. For these, you
can consult your operating system documentation for additional information.
Still stuck? Contact support@timewise.net.