TimeWise Support and Training Plans
For explanations of TimeWise error messages, look at the TimeWise error messages page.
For answers to frequently asked questions about TimeWise, go to the TimeWise Frequently Asked Questions page.
| Service | Price |
| Getting Started Support | free telephone support for 50 days** for registered TimeWise users (get
50 more days when you upgrade) free e-mail support for 90 days** for registered TimeWise and TimeWise Light users |
| Per Incident Plan | US$33.* an incident (or 6 incidents for US$195) for personal voice support |
| Annual Support Plan: | US$195.* a year per license for unlimited phone support and updates (does not include upgrades) |
| On-Site Support and Training | US$79.* an hour + travel expenses |
Please note that Support Plans, either per incident or annual, does not
include repair or manipulation of your data files. If you need to send us your
files to be repaired and returned to you, we will charge US$69* an hour for
this service. If, upon receipt of your files, we realize that more than one
hour of work is required, we will give you a firm quote before proceeding further.
Simple E-mail Support. Send an e-mail message that describes the problem to support@timewise.net. We'll do our best to answer. If things get complicated, we may recommend telephone support.
Free Getting Started Support. We give free support when you purchase TimeWise licenses or upgrades: Timewise users get up to one hour a license of free telephone support for 50 days from when you register. TimeWise Light users get 90 days of unlimited e-mail based support, starting from when you register.
One Price, Now Matter How Long It Takes. You pay a flat fee for each support incident, no matter how much time it takes to solve the problem. For convenience and savings, you can choose to purchase a six-incident support pack.
Affordable Annual Support Plans. Or get unlimited support at a great price, which gives you unlimited access to telephone, e-mail support, and updates (does not include major upgrades or migrations).
Voice Support (613) 728-6777
Fax Support (613) 482-4777
Email Support support@timewise.net
*All prices in U.S. dollars and subject to change without notice. Canadians
pay $49 an incident, $245 for 6-pack or annual support per license, in Canadian
funds plus GST. Special pricing available for multiuser sites. Prices may vary
in other countries. Prices subject to change without notice.
** Days are counted from date of registration or first support
call for new users and from date of receipt of upgrade for
upgrades.