Remediation: documents and multimedia
When a document, video, or sound file is not be sufficiently accessible for persons living with disabilities (we can help you determine if that’s the case and what your options are), remediation work is the next step to meet or exceed accessibility standards. Whether your team, our team, or a combination will do the work, we can help get it done … without tradeoffs. (We also have similar services for auditing or remediating websites and apps.)
Standards we target:
- EPUB (IDPF EPUB Accessibility Guidelines)
- WCAG 2.0 Level A, Level AA, Level AAA
- Section 508 (existing and “refresh”)
- IITAA (existing and anticipated 2.0)
- Government of Canada’s Standard of Web Accessibility
- Norway’s Discrimination and Accessibility Act Section 14
We’ll fix it … or teach you how: your choice
Many firms hire us in this way: they get coached to become fully self-sufficient in creating accessible PDFs and EPUBs from Word, Excel, PowerPoint, InDesign, or LiveCycle Designer, while also knowing they have the safety net where we can finish remediation for them in complex cases where they can’t solve all the issues alone. Because we’re also designers, we understand the language of intrigue as well as the language of the development process. Typically, our clients buy a coaching retainer of a half-day to two days, and then we use it up as needed via a mix of phone calls, telecoaching, screen sharing, and emails.
We’ll also fix related issues if you’d like. For example, if your static or dynamic PDF from LiveCycle Designer is not saveable by your audience in Adobe Reader, we can fix that too. Need accessible digital signature functionality? We’ve got your back. Need a form that changes from letter to legal size on the fly? With our experience in developing custom Office and PDF publishing solutions for our clients, we have many techniques to help you think through the most efficient way to sustainably and effectively produce your documents.
For multimedia (such as video or sound files), we provide captioning and our transcription consulting and services, as needed.
We can also provide a learning guide from our public courses, as well as optional guidance on integrating procedures into your organization that promote best practices going forward for development and quality assurance.
When remediation is complete, we test again, then provide an updated, confidential audit report and Compliance Opinion Letter, accompanied by a Compliance Certificate and license to use our compliance mark, as warranted.
Our letter and certificate reference the audit date and attest to the degree of compliance achieved with regard to the standards being tested. Each document is suitable for presenting to auditors or visitors, and all other aspects of the WCAG-EM evaluation methodology for WCAG 2.0.
We often recommend adding a compliance statement to your product, that will help celebrate and educate visitors regarding your degree of compliance. For example, the United States government and higher education often like to see a VPAT statement, while the new Section 508 calls for a PDF/UA report (such as clearing PAC 2.0). If you would like, we will include the content for such a compliance statement in our report. Additionally we will provide a badge graphic for the level of compliance that we have certified, which can optionally link back to a public-facing page on a third-party site that presents the report.
We can also present or interpret our results in person (for example to senior management or as an expert witness) if you require.
Reviewed July 15, 2016