Training, Audit, Repair
David Berman Communications strongly believes that we can design a better world that leaves no one behind. We’ve been leaders in the online accessibility field for over 15 years, and we’re eager to help you gain from the benefits of inclusive design. We strategize, we train, we coach, we analyse, we publish, we design, we remediate, we test and certify WCAG, PDF/UA, AODA, ADA, and Section 508 compliance … filling the gaps in your expertise and capacity, so that you can broaden your reach, drive down costs, improve SEO, with techniques that improve the experience for your entire audience. What ever you are doing, whether you’re publishing Web, apps, PDF, Office, InDesign, or eLearning, we’re eager to help.
Web Accessibility Matters: Why Should We Care
For a fully keyboard-accessible alternative for these videos, either view it in Chrome or any Android or iOS device, view in Firefox with the YouTube ALL HTML5 add-on installed, or disable Flash in current Internet Explorer.
What we can do for you
Web and document accessibility for disabilities is our most practical example of how doing good is also good business, and so we’ve made it a specialty. That’s why governments in 4 countries, private sector companies, and NGOs use our strategies on what to do and how to do it.
Analyse: We review your online presence and products for gap and risk analysis, as to what degree your sites and documents comply with federal, provincial and state regulations. We can help you develop the document development and remediation strategy best for your jurisdiction, documents, and audiences, increasing compliance while reducing costs.
For large groups of documents, we can alternately develop a custom engine or content management system that will force documents to be compliant as they are created, automatically generating author- and user-accessible documents that comply with specific target assistive technologies (e.g. Daisy, Kurzweil, Read&Write) or platforms (e.g. Blackboard) while driving down document development and management costs.
Train + Motivate: We motivate and train your team as to why Web accessibility matters, and how to get it done, demystifying regulations into satisfying easy-to-follow steps. We provide public and onsite courses and manuals, as well as one-on-one coaching using your documents.
Remediation: We can fix your documents or programming code if you don’t have the time or resources … or coach your team if you do. We can remediate your HTML, Word, PowerPoint, Excel, InDesign, LiveCycle, Google Docs, or PDF files, to comply with WCAG, AODA, or PDF/UA standards. Our service includes remediation and verification.
Test + Certify: Finally, we execute technical and user testing (including coaching you on remaining gaps then retesting), and provide a WCAG-EM compliant formal report and expert opinion letter (our certifications have a 100% track record in courts of law), and certificate of your degree of compliance so you can demonstrate your compliance to others… for regulators, for clients, for users, for society.
Web Accessibility Matters video series
To view the other segments of this Web Accessibility Matter video series: Web Accessibility videos
In the recent Jodhan federal court challenge in Canada, Statistics Canada was able to successfully defend their work, pulling up the report we prepared for them for the online census that demonstrated their compliance with Treasury Board regulations.
When Montreal’s eXplorance needed to demonstrate to NASA that their enterprise Blue product complied with the U.S. Government’s Section 508 and ADA requirements (and Australia’s WCAG 2.0 requirements), we trained their team, then provided them proof of their compliance.
And we can help you as well.
We have a dedicated team of over 15 accessibility professionals, including strategists, subject matter and regulatory experts, information architects, designers, writers, editors, developers, trainers, and testers. More on the team.
We are experts in the fulfillment of AODA, WCAG, PDF/UA, and ADA/Section 508 requirements for accessible Web and documents. We have performed accessibility audits and reviews on both government and private sector websites in over 35 countries for Tim Berners-Lee’s World Wide Web Foundation.
Americans with Disabilities Act (ADA) and Section 508
It is our specialty to produce to accommodate all aspects of ADA and Section 508 legislation, as it applies (both in regulation and in case law) to government, business, and other institutions.
We are experts in the fulfillment of Section 508 and ADA requirements regarding accessible documents, Web publishing, and distance learning. As such, we have provided counsel and coaching to members of the U.S. government, major financial institutions, Fortune 500 companies, and leading colleges regarding meeting and exceeding requirements, while mitigating risks.
Accessibility for Ontarians with Disabilities Act (AODA)
It is our standard procedure to comply with all relevant requirements of the accessibility standards called for in the regulations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
We are experts in the fulfillment of AODA regulations regarding accessible documents and Web publishing, as well as non-IT areas. Our strength in this area is such that we run regular courses in Ontario that specifically teach executives, managers, educators, designers, and developers how to comply with AODA regulations. The Accessibility Directorate of Ontario itself (who governs AODA) has retained us repeatedly for speaking at their events and for training of their managers and staff.
International Association of Accessibility Professional (IAAP)
In 2016, David received his certification as a Certified Professional in Accessibility Core Competencies (CPACC) for fulfilling prescribed standards, passing a rigorous examination, and committing to ongoing professional development in the accessibility industry.
David Berman is a member of the ISO committee that has developed the international standard for accessible PDF (PDF/UA). We have provided training on strategizing, developing and testing accessible PDF files, including Adobe employees, and at Adobe headquarters. We run regular public courses that team Web teams how to create accessible documents, whether starting from Word, Powerpoint, Excel, Illustrator, InDesign, or LiveCycle Designer.
Corporations and private sector
Our private sector clients for accessibility, training, and document remediation work include Actuate, Adobe, AMI TV, Blindside Networks, BMO (Bank of Montreal), Bruce Mau Design, Canadian Broadcasting Corporation, Cherwell Corporation, Cogbooks, Conference Board of Canada, DNB Bank, Empire Life, eXplorance, gordongroup, IBM, Itslearning, Honda, Lixar, Lockheed-Martin, Minto, OpenText, Oxford Properties, Shaw Media, Syngenta, The Home Depot, TD Bank, Tom Ford, TV2, Vizrt, and Yamaha Music.
We have been involved with Government of Canada Treasury Board standards on accessibility for over a decade, including authoring the multi-year accessibility strategy for the Canadian Human Rights Commission. We have provided training to most major departments and agencies in the federal government … as well as governments in Australia, Bahrain, India, Malaysia, Mexico, Norway, and Oman.
Federal government clients include Agriculture and Agrifood Canada, Auditor-General of Canada, Canada Council, Canada Revenue Agency, Canadian Armed Forces, Canadian Food Inspection Agency, Canadian Human Rights Commission, Corrections Canada, Department of Canadian Heritage, Elections Canada, FINTRAC, Health Canada, National Research Council, Office of the Commissioner of Judicial Affairs, Parks Canada, PWGSC, Statistics Canada, Transportation Safety Board, Treasury Board Secretariat, and Veterans Affairs.
We have also provided consultation to the governments of Ontario (including the Accessibility Directorate of Ontario office itself, LCBO, Ministry of Community Services Ontario, Ministry of Education, Ministry of the Environment, Ministry of Finance, Ministry of Transportation, OMAFRA, and Tourism Ontario) and Manitoba.
Municipalities, counties, and school boards
Our clients for consulting and training have included a variety of municipalities, counties and public institutions (including the Association of Municipalities of Ontario, City of Burlington, City of Cambridge, County of Essex, City of Hamilton, Norfolk County, City of Oakville, City of Ottawa, City of Owen Sound, City of Peterborough, City of Toronto, County of Wellington, Halton District School Board, Hamilton-Wentworth School Board, Limestone District School Board, OC Transpo, Niagara Parks Commission, Ottawa-Carleton District School Board, Region of Peel, Toronto Transit Commission, Windsor-Essex County Health Unit).
Clients benefitting from our consultation, speaking/training and accessibility tools include a variety of colleges and universities within Canada (including Algonquin College, Brock University, Carleton University, McMaster University, OCAD University, Seneca College, St. Lawrence College, University of Toronto, University of Waterloo, W. Ross MacDonald School for the Blind, York University), the United States (Boston College, California State University, Ohio State University, University of Nevada, Savannah College of Art and Design, Southeast Community College, Virginia Commonwealth University) and beyond (Cardiff Metropolitan University, London School of Printing and Publishing, Universidad de las Americas, Yarmouk University, Bauhaus / Anhalt University of Applied Sciences, Binus University, Caldas University, Central Academy of Fine Arts of China, Federal University of Pernambuco, Lebanese American University, Vilnius Academy of Arts, VCU Qatar).
David is Chair of Carleton University’s Carleton Access Network for accessible information technology, run out of Carleton University’s Paul Menton Centre for Students with Disabilities as an initiative of the School of Engineering.
David is an adjunct professor at the Inclusive Design Research Centre of Toronto’s OCAD University.
Our NGO clients include Tim Berners-Lee’s World Wide Web Foundation and many other examples: Advertising Standards Council of Canada, Canadian Marketing Association, Canadian Medical Association, Canadian Nurses Association, CHEO, College of Occupational Therapists of Ontario, Cornwall Community Hospital, Editors Association of Canada, G3ICT, Manitoba Library Association, Maryland Coalition for Inclusive Education, Norwegian Computing Society, Ontario Soil and Crop Improvement Association, Toronto Transit Commission, United Way.
Accessibility for Ontarians with Disabilities Act (AODA): AODA Integrated Accessibility Standards (Ontario Regulation 191/11, April 2011)
Frequently asked questions
Q. “How many WCAG 2.0 Level A success criteria are there?”
WCAG 2.0 has 25 Level A success criteria.
Q. “How many WCAG 2.0 Level AA success criteria are there?”
WCAG 2.0 has 13 Level AA success criteria.
Q. “How many WCAG 2.0 Level AAA success criteria are there?”
WCAG 2.0 has 23 Level AAA success criteria.
Q. “What is first change the laws or change the practice? It looks like is very difficult to introduce changes in literacy without affecting rights and laws.”
It is true that regulations exist that force us to use unclear language. However there are far more cases where we have the freedom to model clearer communication. By doing the latter whenever feasible, I’m confident we’ll widen our sphere of influence… which itself will speed improvements to regulations.
Q. “How is being drunk a disability?”
Being drunk is not a disability. Being drunk is an impairment. Whether permanent or temporary, disabilities, impairments, and handicaps can all be mitigated by universal design.
Q. “How do you uncover bias in design?”
There are many ways. My favourite would be starting with a clear strategic charter for each project that both defines precisely the demographics of the audience and also plans for early usability testing as part of the work plan.
Q. “Can you talk a little more about how cognitive burden or load impacts accessibility and usability?”
We all enjoy being in flow. And because we rarely have the opportunity to customize our communications for each individual audience member, we have the challenge of making our communications both intriguing and clear… so we don’t lose anyone.
Essentially, the rules of cognitive load differ for the same message, if it is being heard versus if it is being seen. If I am reading a sentence, I know that I can move at a high speed, confident that if I get puzzled, I can go back and re-read. However, if I am hearing a sentence in realtime, I have to be more attentive if I won’t be able to rewind… as well, I am more apt to try to anticipate what comes next: which means that primacy of word order helps the likelihood that I will successfully anticipate what comes next .
Images help give context to a sighted user, but alternative text of such images that are heard by someone who cannot see and that add no useful content are arguably just in the way of the message, with the duplication being more burdensome than helpful.
I have much more to say about this – give me a call and we can discuss it further 🙂
Q. “Could you please mention to typeface that works better for dyslexics?”
There are several typefaces that have been developed specifically with a dyslexic audience in mind. Some are quite overt, while others are subtle enough for mainstream use. The typeface I show in my slides is called Read Regular.
Q. “What are some important questions I can ask myself or my team to better consider the needs of others.”
Perhaps the most important question to ask ourselves is this: “Is there a reason we don’t want to communicate with everyone? If not, then why aren’t we?”
Q. “Can you discuss why it is important to create accessible downloadable documents from websites?”
Accessible documents are just as important as accessible webpages (especially if the content is not replicated elsewhere in an accessible format) …for every reason a typical user would need or enjoy having offline content available.
Q. “What is WCAG 2.0?”
The Web Content Accessibility Guidelines (WCAG) are part of a series of web accessibility guidelines published by the Web Accessibility Initiative of the World Wide Web Consortium (W3C), which I’m proudly a part of. W3C is the main international standards organization for the Internet.
WCAG 2.0 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities.
Got anymore questions? Visit www.davidberman.com/about/contactus/
Reviewed April 7, 2015